Refund policy
DOSE Moving & Storage Return Policy
Thank you for shopping at DOSE Moving & Storage. We want you to be completely satisfied with your purchase. If you're not entirely happy with your purchase, we're here to help.
Returns
You have 30 days from the date of delivery to return unworn/unused merchandise in its original condition with all tags attached. Items must be returned in their original packaging.
Exceptions
Some items cannot be returned:
- Customized/personalized items
- Items marked as final sale
- Items that have been worn, washed, or altered
Return Process
- Contact us at info@dosemoving.com with your order number and details about the item(s) you wish to return.
- We will provide you with return instructions and a return shipping address.
- Ship your return with a tracking number for your protection.
- Once we receive your return, we will inspect the item(s) and process your refund.
Refunds
After inspecting your return, we will process your refund. The refund will be issued to the original payment method used for the purchase.
- For credit card payments, refunds may take 5-10 business days to appear on your statement.
- For other payment methods, refunds will be processed within 1-2 business days.
Shipping costs are non-refundable. If you received free shipping on your order, the standard shipping cost will be deducted from your refund.
Exchanges
If you'd like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
About DOSE Moving & Storage
This merchandise store is operated by DOSE Moving & Storage, a professional moving company serving the Phoenix area. For more information about our comprehensive moving and storage solutions, please visit our main website.
Questions
If you have any questions about our return policy, please contact us at info@dosemoving.com or call us at 480-492-9272.